Job Details

English Schools Foundation      Website:
The English Schools Foundation (ESF) is a modern, well-managed educational organisation, committed to offering an international education to students drawn from over 70 countries. We are proud to be at the forefront of the educational hub in Hong Kong. We actively take advantage of the opportunities that Hong Kong offers as Asia’s world city and the principal gate-way to China.

The curriculum, leading to the International Baccalaureate, is adapted to Hong Kong, and the Asia Pacific region. ESF’s 1,100 teachers are highly qualified bringing with them experience from Australia, Canada, New Zealand, the United States, the UK and many other international school systems. All schools offer a broad range of out-of-school activities in Hong Kong and overseas.

ESF has over 17,000 students. Our culture is one of joy in learning and pride in achievement. The great majority of our students study for the IB Diploma and gain entry to universities all over the world. ESF has a long-standing commitment to children with additional needs and is the principal provider for English-speaking children with special educational needs in Hong Kong. For further details about ESF, please visit our website at

Customer Services Officer – Billing


• Handle customers’ (parents and schools) inquiries / complaints via telephone, email and letters

• Handle school fees collection and reconciliation

• Update and maintain student data and fees records

• Follow up overdue accounts and hardship applications

• Prepare monthly reports on school fees and enrolment for analysis

• Follow up refund applications

• Handle ad hoc assignments


-Tertiary education with minimum 3 years relevant experience in customer services / accounting

-Excellent communications skill, interpersonal skill and telephone manner

-Good written and spoken English and Cantonese, knowledge of Putonghua is an advantage

-Proficiency in MS office, equipped with fast data input skills

-Hands-on experience in managing accounts receivable is preferable

-Initiative, good problem solving skill and able to work independently

-Ability to work under pressure, patient and a team player

-Experience in education institute, call centre or bank will be an advantage

(This is a renewable contract position.)

Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

Closing Date: 25 Aug 2019
For enquiries, please contact Doris Kwok at +852 37622635 or

Applications must be submitted online through
Step 1: Go to the Registration tab and register. You will then receive an email with an activation link.
Step 2: When your account has been activated, login to the system and click "Job Listing"
Step 3: Check the box next to the job(s) that you wish to apply for and click "Apply & Continue".

Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

ESF is an Equal Opportunities Employer

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection.

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